How to resend confirmation email?

iBannerX · Joined: 05 Feb 2010 Posts: 9

Hi,

Some confirmation email were not send out. How do I resend them?

PHPWebScripts · Richard - Admin Joined: 13 Jan 2003 Posts: 5693

If someone did not receive the confirmation email, it was probably removed by a spam filter on the mail server. The user can join again, in the best case with another email address. If you want the option for users to order a new confirmation email, I can add it for you.

oneilbr · Joined: 28 Oct 2012 Posts: 2

I am running into this problem.

I have setup the banner exchange. Other scripts that are running on the box are able to send email without problem. The banner exchange is not able to.

So I went into the admin section and added the mail server, mail user and password for a mail account that I know works. Then proceeded to try and create another new user.

The new user gets created but the email never arrives.

I tried to create the new user a second time, but then it gives me the error about you cannot use the email a second time. So I know the creation went right, but the email never fired.

I would like to be able to trigger these messages again as the accounts I am creating are for existing web sites and these web sites have their administrative email. It makes no sense to have to create a new email just for the banner exchange.

Also need some pointers on how to resolve the email not being sent out issue.

PHPWebScripts · Richard - Admin Joined: 13 Jan 2003 Posts: 5693

The most likely explanation of such issue is that the emails were sent but a spam filter in the mailbox deleted them. I can test it for you and find what exactly is wrong. Please email me.

harrybro · Joined: 01 Nov 2012 Posts: 1

So I went into the admin section and added the mail server, mail user and password for a mail account that I know works.
_________________
harrybro

PHPWebScripts · Richard - Admin Joined: 13 Jan 2003 Posts: 5693

Yes, I know, you already wrote it in the first message. The email is probably sent correctly but is deleted by a spam filter in your mailbox. Please email me, I can test it and find what exactly is wrong.

oneilbr · Joined: 28 Oct 2012 Posts: 2

just wanted to close the loop on this.

my email is working now. I found the error.

When copying and pasting the mail server address into the configuration panel, http:// was included in the mail server address. While this works when using a web browser to get to the web mail, it's not going to work when an app tries to get to the mail server directly.

Anyways I corrected the typo in the configuration panel and now it is working.